Shipping policy
SHIPPING POLICY
Welcome to Soily Organics.
At Soily Organics, we are committed to delivering your organic products safely, hygienically, and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
⸻
1. Order Processing Time
• All orders are processed within 1–3 working days after confirmation of payment.
• Orders are not processed on Sundays or public holidays.
• During peak seasons or special promotions, processing time may slightly increase.
Once your order is dispatched, you will receive a confirmation message with tracking details (if available).
⸻
2. Shipping Time
Estimated delivery timelines:
• Within Uttar Pradesh: 2–4 working days
• Other states in India: 3–7 working days
Delivery timelines are estimates and may vary depending on:
• Courier partner delays
• Remote or rural locations
• Weather or unforeseen circumstances
We always strive to deliver as quickly as possible.
⸻
3. Shipping Charges
• Shipping charges (if applicable) will be clearly displayed at checkout.
• Free shipping may be offered on selected products or order values as part of promotional offers.
⸻
4. Order Tracking
Once dispatched, customers may receive tracking details via SMS, WhatsApp, or email (if provided).
If you do not receive tracking information within 3 working days, please contact us.
⸻
5. Incorrect Address
Customers are responsible for providing accurate shipping details.
• If an incorrect or incomplete address is provided, delivery delays may occur.
• If a package is returned due to incorrect address, additional shipping charges may apply for re-dispatch.
⸻
6. Damaged or Tampered Packages
We take utmost care in hygienic and secure packaging.
If you receive:
• A damaged parcel
• A leaking product
• A tampered package
Please:
1. Take clear photos or video at the time of delivery.
2. Contact us within 24 hours of delivery.
We will investigate and resolve the issue as per our Refund Policy.
⸻
7. Delivery Attempts
Courier partners typically attempt delivery 2–3 times.
If the order is not accepted or unreachable after multiple attempts, the parcel may be returned to us. Re-shipping charges may apply.
⸻
8. Shipping Limitations
Currently, we ship only within India.
International shipping is not available at this time.
⸻
9. Contact Information
For any shipping-related queries, please contact:
Soily Organics
📍 Address:
Canal Road,
Baraut, Baghpat,
Uttar Pradesh, India
📞 Phone:
9917328880
9917328884
📧 Email:
soilyorganicsprivatelimited@gmail.com
⸻
We appreciate your trust in Soily Organics. Our goal is to ensure that every product reaches you fresh, pure, and in perfect condition.
Soily Organics – Harvest, Health & Harmony. 🌿