Refund policy

Welcome to Soily Organics. We are committed to delivering high-quality, pure, and hygienically packed organic products. Your satisfaction and trust are very important to us. Please read our return and refund policy carefully.

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1. Return Eligibility (7-Day Timeline)

Customers may request a return within 7 days of delivery only under the following conditions:

✅ The product was received damaged, broken, leaking, or tampered with.

✅ The product was received expired at the time of delivery.

To initiate a return, customers must:

After verification and approval, we will process the return/refund.

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2. Refund Policy (Within 5 Working Days)

If the product is confirmed to be:

We will issue a full refund within 5 working days after approval.

Refunds will be processed through the original mode of payment.

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3. Non-Returnable & Non-Refundable Conditions

To maintain hygiene and food safety standards, returns and refunds will NOT be accepted in the following cases:

❌ If the product was delivered in good condition and later opened or used.

❌ If the product has been consumed partially or fully.

❌ If the return request is made after 7 days of delivery.

❌ If damage occurs due to improper storage or handling by the customer.

Since we deal in food products, once opened or used, items cannot be resold or reused for safety reasons.

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4. Quality Commitment

At Soily Organics, we ensure:

If we make a mistake (damaged or expired product delivered), we take full responsibility and will resolve it promptly.

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5. Contact for Returns & Support

To request a return or for any assistance, please contact us:

📞 Phone:

9917328880

9917328884

📧 Email:

soilyorganicsprivatelimited@gmail.com

(Please mention your Order ID in all communications for faster resolution.)

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We believe in fair and transparent practices — protecting both our customers and our brand integrity.

Thank you for trusting Soily Organics – Harvest, Health & Harmony. 🌿